Terms & Conditions
Returns & Refunds Policy
If you are not satisfied with the quality of the product received, we will refund the full purchase amount including freight to your account upon return of the goods. Goods must be returned within 30 days and proof of purchase will be required. If the bottle is part of a mixed dozen only the single bottle will be refunded or replaced. In the rare occurrence of products being damaged in transit we will re-despatch as soon as confirmation is received from the freighting company.
You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged. Where that product is no longer available it will be replaced with a product of equal or greater value. In the instance of incorrect products being received we will re-despatch correct stock on receipt upon proof of purchase and collection of original stock will be organised.
Please choose carefully as you are not entitled to a refund if you simply change your mind. We advise you keep your receipt as proof of purchase.
In all instances please contact our cellar door to discuss refund/return options on (08) 8323 9919
Delivery is by Australia Post unless requested otherwise. We will dispatch orders within three working days – to allow for weekends and public holidays. Delivery takes between 3 days for capital cities, or up to 14 days for more remote areas.
If property is not attended when delivery is made a card will be left with contact details to arrange pick up. Please Note: If you request that the wine be left at a house unattended this negates the insurance or any claim to Shingleback Wine.
Delivery instructions are used as a guide for contract delivery drivers and we are unable to guarantee they will be followed on all occasions.
Delivery enquiries can be directed through Cellar Door on (08) 8323 9919 Monday to Friday.